All Sales Final
Due to the personal, topical nature of our product, all sales are final. We do not offer refunds or exchanges once an order has been placed and shipped, as this policy protects the health and safety of all our customers.
Exceptions
We want you to feel confident in your purchase. If your order arrives damaged, defective, or incorrect, please contact us at keterrootco@gmail.com within 7 days of delivery with your order number and photos of the issue. We will review each case individually and do our best to make it right, whether that's a replacement or another resolution.
Cancellations
Orders can be canceled or modified only if they have not yet been processed or shipped. Once an order has entered processing, we are unable to make changes or cancel it. Please contact us as soon as possible at keterrootco@gmail.com if you need to make a change.
Before You Buy
We encourage you to review our full ingredient list and product description before purchasing. If you have questions about whether this product is right for you, reach out to us at keterrootco@gmail.com. We're happy to help before you order :).
Patch Test Reminder
As noted on our label and website, we recommend patch testing any new product on a small area of skin 24–48 hours before full use. This product is not intended to diagnose, treat, cure, or prevent any disease.