Processing Time
All Keter Scalp Oil orders are handmade, hand-filled, and hand-labeled in small batches. Please allow 3–5 business days for processing before your order ships. During launch periods or high-demand times, processing may take slightly longer, we'll keep you updated if so.
Shipping Time
Once shipped, orders typically arrive within 3–7 business days via USPS. Delivery times may vary depending on your location.
Shipping Rates
Shipping costs are calculated at checkout based on your location and order size.
Order Tracking
You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Delays
We are not responsible for delays caused by the shipping carrier, weather, or other circumstances beyond our control. If your package seems significantly delayed or lost, reach out to us at keterrootco@gmail.com and we'll help track it down.
Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at purchase. If you catch a mistake shortly after ordering, contact us immediately at
keterrootco@gmail.com so we can try to correct it before your order ships.
Damaged in Transit
If your order arrives damaged, contact us within 7 days of delivery with photos of the damage, and we'll make it right.
All Sales Final
Due to the personal, topical nature of our products, all sales are final once an order has shipped. See our full Return Policy for details.